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Cancellation Policy

1. Tour Cancellation by Client

The Client shall have the right at any time prior to departure date to withdraw from the Agreement provided his cancellation in writing reaches CrissCross Namibia at their Windhoek office. In the event of the client so withdrawing form the Travel Agreement, or his failing to embark on the trip without having cancelled same, then CrissCross Namibia shall be entitled to claim adequate compensation, taking into account any credits which may come about in respect of services not taken up, and/or earnings which may be derived from alternative use of such services. In this regard, the following rates expressed, as percentage shall apply: From date of confirmation of booking up to DAY 60 prior to departure date: 10 % of total price charged. From DAY 59 up to DAY 30 prior to departure date: 25 % of total price charged. From DAY 29 up to DAY 15 prior to departure date: 50 % of total price charged. From DAY 14 up to DAY 8 prior to departure date: 75 % of total price charged. From DAY 7 prior to departure date: 100 % of total price charged. The final claim for compensation in each individual case shall be determined by the amount of expenses which may have been saved, and/or the amount of earnings which may have been derived through alternative use of the services in question. Such claims will, however, under no circumstances be in excess of the respective percentages quoted above. Up to the time of departure, any one of the visitors booked on a tour may apply to be substituted by another person, provided CrissCross Namibia gets notified thereof in good time. The Tour Operator shall in any event be entitled to object to such substitute client if the latter fails to meet the requirements necessary for the trip concerned, or that he does not comply with prevailing laws an/or official regulations.

2. Services not  taken up

In the event of the Client not making use of any one or more of the services paid for dues to premature departure or for any other valid reason, the Tour Operator shall endeavor to obtain a refund of costs from the respective establishments. Such undertaking shall not have to be implemented where services of a minor nature are concerned, or if such refund would be contrary to legal requirements of official regulations of any kind.

3. Responsibility

CrissCross Namibia enjoys comprehensive insurance cover by way of comprehensive and third party insurance policies under which passengers are covered as well. CrissCross Namibia as well as any travel agencies doing business with the said Company merely act as agents for passengers at all times, and thus cannot be held liable for any delays, losses or damages incurred for any reason whatsoever. All tours booked and undertaken are subject to the terms and conditions imposed by airlines, hotels, restaurants, and any other establishments, companies or individuals. All agreements entered into shall be subject to the express condition that neither CrissCross Namibia nor any of its employees or agents will be held liable for any loss, damages, injuries, delay, or any other inconvenience a Clients may experience to either his person or his belongings and whether caused through negligence on the Company’s part or that of its employees an/or its agents or any other person(s) acting on its behalf, or through any other circumstances whatsoever. Any of the tours whether scheduled or unscheduled, as also any rental arrangements, travel routes, travel arrangements, hotel accommodation, etc., shall be subject to change or cancellation without notice, if and when the Company of whatever reason and in its entire discretion should deem this appropriate, advisable or necessary, more particularly also in regard to the services and/or circumstances or any of the business partners of CrissCross Namibia, such as hotels, restaurants, transport companies and the likes.